Our quick PC repair option is for 30 minutes or less. This includes items like a simple error message, a non working printer, or an application problem like a browser issue. Our tech support expert will tell you before any work begins if your problem falls into this category.
This answer varies depending on your problem. Typical PC Tune Up and improving performance is anywhere from 45 minutes to 80 minutes depending on your connection speed. Repairing a virus online can be more time consuming and takes anywhere from 60 minutes to 2 hours on average.
No, we only need you to get us started by initiating our remote control software. This usually takes five minutes. Once we start the process you can walk away or watch us work on your computer as if we were in front of it. We do not “black” out your screen so you can see everything we are doing at all times. In addition, our software has a log of our technician’s actions so you can review what was done if you do step away for a few minutes.
Then you have nothing to lose. Our expert technicians are some of the best in the industry. Our success rate is exceptional at 96% but of course there are some PC problems that just can’t be fixed via remote computer repair. In rare cases, we have worked on a problem for hours with no resolution, and in this case we simply admit that we will not be able to help you and recommend some alternatives. No credit card is collected in this case and you are not charged anything for the call.
If we have already charged your credit card and you decide that your computer is still having problems you can give us a call and we can take a second look at it. If you choose that you do not want to have a technician look at it again simply ask for a refund and you will give you one with no questions asked. You will never have to call your credit card company to dispute a charge. Simply let us know via email or phone call and we will refund you immediately.