I.T. SUPPORT FOR BUSINESS AND HOME

Technical Success Business Manager (TSBM)

Fostering a positive customer experience with self-service applications and better processes.

SECURE YOUR ENDPOINTS

RANSOMWARE, DATA BREACHES, & MALWARE

CUSTOMER SERVICE & SUPPORT

CUSTOMER SERVICE & SUPPORT

Customer service, support and help is important to WDTS values. Your Technical Success Business Manager will be your customer advocate to advise you regularly on things like open cases and facilitate escalations. They assistance on configuration, optimization, updates, and upgrades. In addition, we have our online resources, forums, and wiki scripts as added channels to help your staff.

PRODUCT UPDATE PLANNING & COLLABORATION
Stop questioning whether an upcoming update will breakdown your installation. Your TSBM will keep open communication about the updates, upgrades, and feature enhancements you plan on deploying. We will work closely with your internal staff to accommodate any changes based on best practices.

HELP-DESK SOLUTIONS

Available through an on-premises deployment, it provides reporting features that let users write custom reports and turn them into dashboards. It also offers incident and problem management that can identify recurring incidents. Customer concerns are resolved easily through its self-service application that is available through social media, email, and live chat.

WDTS Endpoint Manager

Endpoint Manager extends its services to Android, iOS, and Windows Devices. These services are included:

  • Patch Management
  • Remote Monitoring
  • Remote Access
  • Network Discovery
  • Service Desk
  • Service Management
  • Service Catalog
  • Self-Service
  • Asset Management
  • Collaboration

IT SERVICE ENDPOINT MANAGEMENT

IT SERVICE ENDPOINT MANAGEMENT
WDTS Endpoint Manager, which is to help businesses successfully manage users as well as user devices by addressing four critical aspects of any IT business environment:

·       SECURITY
·       MOBILE DEVICE MANAGEMENT,
·       MONITORING (VIA REMOTE MANAGEMENT), AND 
·       ISSUE FIXING (VIA PATCH MANAGEMENT).

 

Some of the features include quick and easy enrollment of user and user devices, creation of configuration profiles (collection of security settings) with regards to various types of devices that may be present in the network, and easy application of these configuration profiles to devices or device groups, etc.,

Endpoints Finally Protected

HELP-DESK Now provides a self-service portal where users can report, track, and resolve issues. Its system can also manage financial, contractual, and inventory details of hardware, software, and other infrastructure. Furthermore, this tool provides users a change calendar, impact calculator, and collision detector which is useful in evaluating risks after the IT environment is configured.

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